Old Republic Risk Management (ORRM) was contacted by a major wood products manufacturer that, because of the unique nature of their claims, wanted to self-handle their General Liability claims under a large deductible program without using a Third Party Administrator (TPA). Their incumbent carrier was uncomfortable allowing self-handling, so the manufacturer wanted to explore their options.
ORRM personnel met with the manufacturer to learn about their claims staff’s experience in handling General Liability claims. They clearly demonstrated their ability to handle and monitor claims under the proposed ORRM General Liability policies and understood the importance of reporting claims to their carrier. They chose ORRM as their new insurance carrier not just for the General Liability, but also the Automobile Liability and Workers’ Compensation lines of business due to ORRM’s ease of doing business and flexibility on self-handling General Liability claims.
ORRM was able to customize a solution that offered unparalleled flexibility by supporting the manufacturer’s ability to control their in-house claims handling, which assisted in ultimately streamlining their claims management program.