Old Republic Risk Management was contacted by a major wood products manufacturer that, due to the unique nature of its claims, wanted to self-handle its general liability claims under a large deductible program without using a third-party administrator (TPA). Their incumbent carrier was uncomfortable allowing self-handling, so the manufacturer wanted to explore their options.
Old Republic personnel met with the manufacturer to learn about the manufacturer's claims staff’s experience handling general liability claims. They clearly demonstrated their ability to handle and monitor claims under the proposed Old Republic general liability policies and understood the importance of reporting claims to their carrier. They chose Old Republic as their new insurance carrier not just for general liability, but also for automobile liability and workers’ compensation, due to our ease of doing business and flexibility in handling general liability claims in-house.
We were able to customize a solution that offered unparalleled flexibility by supporting the manufacturer’s ability to control in-house claims handling, ultimately streamlining their claims management program.