A large holding company with a diverse, multi-industry portfolio held a fronted general liability and auto liability program, paired with a workers’ compensation deductible structure. The incumbent was not interested in offering the structure but ultimately agreed and quoted last-minute. The insured was increasingly frustrated with its incumbent carrier, citing misalignment with business objectives, slow responsiveness, and ongoing challenges related to rate and collateral communication.
We met collaboratively with the client and their broker to better understand their objectives and pain points. During these discussions, we outlined our claims oversight philosophy, flexible approach to counsel selection, and transparent reporting standards. Our goal was to design a program that supported the client’s long-term strategy while improving clarity, responsiveness, and partnership.
We delivered a tailored proposal structured to meet the client’s specific needs, including:
A three-year step-up collateral program
A three-year rate guarantee with flat fronting fees
A pre-agreed rate cap on workers’ compensation
This structure provided predictability, flexibility, and alignment with the client’s financial and operational goals.
The client described our presentation and overall approach as “night-and-day” compared to both the incumbent and competing proposals. Ultimately, they selected us based on our competitive pricing, thoughtful collateral structure, consultative claims philosophy, and flexibility, establishing a stronger foundation for a long-term partnership.